Frequently Asked Questions
Everything you need to know about our premium artificial greenery.
How realistic do your replica plants actually look?
Our plants are crafted using high-quality silk, polyester, and Real Touch technology to mimic the texture and color gradients of live foliage. Most customers find they are indistinguishable from real plants unless touched.
Can I place these plants outdoors?
While many of our items are designed for indoor use, we offer a specific 'Outdoor Rated' collection treated with UV-resistant coatings to prevent fading and weathering from sun exposure.
What is your shipping policy for large artificial trees?
Large items are shipped in reinforced, oversized boxes to ensure they arrive in perfect shape. Shipping is free for orders over $150, and most items ship within 3-5 business days.
Do the plants come with the decorative pots shown in photos?
Most of our plants come in a standard black plastic 'nursery pot.' Unless the product description specifically mentions a 'decorative planter included,' we recommend browsing our Decor section to find a matching pot.
What is your return policy if I am not satisfied?
We offer a 30-day satisfaction guarantee. If your decor doesn't fit your space, you can return it in its original packaging for a full refund, minus return shipping costs.
How do I clean and maintain my replica plants?
Maintenance is simple. We recommend lightly dusting the leaves with a microfiber cloth once a month or using a specialized silk plant cleaning spray to maintain their natural luster.