Returns & Exchanges
We want you to be completely satisfied with your botanical decor, which is why we offer a 30-day return policy for all items in their original condition. If your replica plant doesn't perfectly fit your space, we are here to help with a seamless return or exchange process.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) and a prepaid shipping label.
Pack with Care
Securely place the item in its original packaging, ensuring that stems and leaves are positioned safely to prevent damage during transit.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location within 7 days of receiving your label.
Receive Your Refund
Once our warehouse inspects the returned decor, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing